1.1 "Buyer" means the party ordering goods or services.
1.2 "Seller" means Norgroup Limited, registered in England & Wales.
1.3 "Contract" is formed when the Buyer accepts the quotation (including via digital acceptance through Xero), an invoice is accepted, payment is received, or works commence—whichever occurs first. The commencement of works shall only constitute acceptance where there is mutual agreement or clear written instruction from the Buyer. Quotations are valid for 30–60 days, as specified.
1.4 These terms apply to all orders and override any Buyer terms unless expressly accepted in writing.
1.5 Where applicable, this Contract is subject to our Standard Terms and Conditions of Sale, which shall apply in conjunction with these terms. In the event of conflict, these Terms & Conditions for Signage, Printing & Shopfitting shall take precedence unless otherwise agreed in writing.
2.1 Quotations represent an invitation to treat; the Contract starts upon Seller's confirmation or commencement of work.
2.2 Any variation to specification, design, timeframe or price must be agreed in writing.
2.3 Quotes are valid for the stated period only; thereafter they may be revised.
3.1 Prices exclude VAT, delivery, removal and hazardous-waste disposal charges.
3.2 Invoices are due immediately upon issue unless otherwise agreed in writing. Any variation to payment terms must be clearly stated on the invoice or quotation. No other form of communication will be accepted as valid for altering payment terms.
3.3 Late payment permits suspension of works and interest at 4% above Bank of England base rate, compounded monthly. In addition to contractual interest, the Seller reserves the right to claim statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Any dispute over an invoice must be raised in writing within 5 working days of receipt. Failing which, the invoice shall be deemed accepted.
4.1 Delivery dates are approximate and not of the essence unless expressly stated in writing.
4.2 Risk transfers on delivery or completion of installation.
4.3 Goods remain the Seller's property until full payment is received.
5.1 The Buyer must ensure site readiness, including access, planning permissions, structural suitability and safe working environments.
5.2 Parking adjacent to the site, scaffolding or road closures must be arranged by the Buyer where required.
6.1 If included in the quote, removal of existing signage covers just the sign and face plate; supporting structures or large volumes of waste may incur additional charges.
6.2 Hazardous waste (e.g. fluorescent tubes) will be disposed of via a licensed carrier; charges apply and a waste transfer note will be issued.
7.1 Artwork proofs must be approved in writing prior to production. The Buyer takes responsibility for errors following approval.
7.2 Any design work not covered by quotation may incur additional charges.
7.3 All designs, drawings, renderings, and mock-ups produced by the Seller remain the sole property of the Seller. No title, licence, or rights to use, reproduce, or adapt such materials are transferred to the Buyer by default, including after payment, unless expressly agreed in writing.
7.4 All media generated in connection with the Contract, including but not limited to photographs, videos, interviews, designs, renderings and mock-ups, shall remain the sole property of the Seller. Upon commencement of the Contract, the Buyer grants the Seller an irrevocable, unconditional licence to use the Buyer's branding (including but not limited to logos, site imagery, website content, and marketing materials) as well as any content created by the Seller, for any purpose the Seller deems appropriate, including marketing, portfolio, and promotional use. The Buyer warrants that they have authority to grant such rights and that such use will not infringe third-party rights.
8.1 The Seller may engage subcontractors, provided this does not diminish the standards or contract obligations.
Many of the items supplied under these Terms and Conditions are handmade or custom fabricated. While every effort is made to ensure quality, consistency, and conformity, slight variations, imperfections, and minor discrepancies are inherent to the manufacturing process. These natural variances do not constitute faults or defects. Where discrepancies are believed to exceed what is reasonably acceptable, having regard to the nature of the product and manufacturing methods, resolution should be sought through negotiation and mediation. Such discrepancies do not entitle the Buyer to withhold payment or avoid their obligation to pay in full.
10.0 The Buyer confirms that they have the full legal right, title, and authority to use any and all logos, trademarks, images, artwork, branding materials, or other intellectual property supplied to the Seller for use in fulfilling this Contract. This includes, but is not limited to, third-party trademarks or copyrighted material. By supplying such materials, the Buyer warrants that they have obtained all necessary permissions or licences to use them and authorise the Seller to do the same. The Buyer shall fully indemnify and hold the Seller harmless against any and all claims, actions, costs, losses, or damages arising from any alleged or actual infringement of third-party rights resulting from the use of such materials.
10.1 Copyright and IP in designs and artwork created by the Seller will remain with the Seller unless otherwise agreed.
10.2 The Buyer shall indemnify the Seller against any IP claims arising from materials supplied by the Buyer.
11.1 The Seller shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, strikes, import/export restrictions or utility failures.
12.1 Either party may terminate the contract on material breach, subject to 14 days' written notice to remedy.
12.2 Upon termination, the Buyer must pay for all goods produced and works carried out up to the termination date.
13.1 Contracts are governed by English law. Disputes shall be subject to the exclusive jurisdiction of the English courts.
13.2 Parties shall endeavour to resolve disputes through negotiation or mediation before commencing legal proceedings.
14.1 All notices must be in writing and sent to the registered offices of the Seller or Buyer.
15.1 No person other than the parties shall have rights under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated.
16.1 The Buyer is responsible for ensuring they have adequate insurance in place to cover their premises and any third-party risks during delivery and installation.
16.2 The Seller carries public liability insurance; details can be provided upon request but this does not replace the Buyer's own duty of care or coverage obligations.
17.1 The Buyer shall ensure that the site is safe and complies with all applicable health and safety laws prior to installation or any works commencing.
17.2 The Seller reserves the right to suspend works if unsafe conditions are identified, without liability for delays or costs incurred.
18.1 Notwithstanding delivery or installation, all goods remain the property of the Seller until full and final payment is received.
18.2 The Buyer shall hold such goods in trust and not dispose of, sell, or otherwise deal with them until title has passed.
19.1 If any part of this contract is found to be unenforceable, the remainder shall continue in full force and effect.
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20.1 These Terms and Conditions, together with any accompanying quotation or invoice, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements, whether written or verbal. The Buyer acknowledges that they have not relied on any statements or representations not expressly set out in this agreement.
21.1 The Seller will process any personal data provided by the Buyer in accordance with applicable UK data protection laws. For more details, please refer to our Privacy Policy available on our website.