DELIVERY INFORMATION
| MAINLAND UK (YELLOW ZONE) | ||
| DELIVERY SERVICE | ORDER VALUE UNDER £200 ex vat | ORDER VALUE OVER £200 ex vat |
| Next Day Standard | £7.95 (web £4.95) | FREE |
| Next Day Before 9am | £22.95 | £15 |
| Next Day Before 10am | £17.95 | £10 |
| Next Day Before 12pm | £12.95 | £5 |
| Saturday | £12.95 | £5 |
| OFFSHORE & REMOTE (BLUE ZONE) | ||
| DELIVERY SERVICE | ORDER VALUE UNDER £200 ex vat | ORDER VALUE OVER £200 ex vat |
| Next Day Standard | £12.95 | £5 |
| OFFSHORE & REMOTE (RED ZONE) | ||
| LOCATION | ORDER VALUE UNDER £200 ex vat | ORDER VALUE OVER £200 ex vat |
| Scottish Highlands, Isle of Man, Isle of Wight | £12.95 | £5 |
| Channel Islands | £17.95 | £10 |
| Scottish Islands | £22.95 | £15 |
| Alderney | £32.95 | £25 |
PLEASE NOTE:
The following yellow zone post codes are despatched on a 48hr service: AB31, AB33-56, PH10-11, PH13-14, FK8, FK17-21.
*Blue Zone: Liquids over 1ltr will be shipped on a 48hr service.
**Items advertised with extended delivery lead times are not eligible for our premium delivery services.
You will need to be in to sign for your delivery. For parcels where this is not possible residential addresses can now pickup, after the initial delivery attempt, from the post office. Please look out for your failed delivery card for details of your local collection point. For Trade addresses, two delivery attempts will be made before goods are returned to the local depot for collection.
Delivery times are between 07:00 to 18:30.
For parcels exceeding 30kg in weight, our carriers will require assistance when delivering to your premises.
Next Day Delivery Mainland UK (Yellow Zone)
Delivery is usually made the next working day if you order before 5pm Monday - Friday.
Orders placed on Fridays before 5pm will usually be delivered Monday.
Orders placed on Saturdays or Sundays will usually be delivered Tuesday.
Next day delivery excludes weekends - please select premium service if you require a Saturday delivery.
Orders for large, heavy and fragile items may require extra time for delivery.
Premium Delivery Services Mainland UK (Yellow Zone)
You should order before 5pm to ensure your premium delivery arrives on time.
We cannot offer premium delivery options for remote areas, offshore and Northern Ireland.
Offshore & Remote (Red & Blue Zones)
A supplementary delivery cost for heavy equipment may apply.
We cannot offer premium delivery services for remote, offshore and Northern Ireland.
Extended Delivery Items
Some items have extended delivery times. This applies to most heavy or bulky items and some items of crockery. Please note we cannot guarantee delivery within the lead times quoted on the website, contact our call centre on 0800 009 6664 if you need to confirm lead times.
Heavy Equipment
Our specialist delivery team will contact you to confirm a delivery date.
Please ensure you provide your customer's mobile number for their delivery. They will receive an SMS advising their order is out for delivery, and also an SMS advising when they are the next delivery to be made.
Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.
Customers are responsible for ensuring that products ordered will fit through doorways and into their premises as well as ensuring that the Carrier has sufficient access to complete the delivery. We cannot accept responsibility if it will not fit or if the carrier is unable to deliver. Any carriage charges caused by an aborted delivery are the customers responsibility and may incur an additional cost.
Delivery does not include unpacking or positioning or assembling items
Embroidered & Engraved Items
Orders including embroidery or engraving will not be part-despatched - please allow 4-5 working days for delivery.
Non-Premium Delivery Areas
Choose your delivery zone and check if you are within a non-premium delivery area before ordering:
Red & Blue Zone - No Premium Delivery Available
| Aberdeen | AB30, AB31, AB33-38, AB41-45, AB51-56, AB63 |
| Angus | DD8-9 |
| Falkirk | FK8, FK15-21 |
| Perth and Kinross | PH10-11, PH13-14 |
| Red Zone | All postcodes |
| Blue Zone | All postcodes |
The following yellow zone post codes are despatched on a 48hr service: AB30, AB31, AB33-38, AB41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, PH10-11, PH13-14, TD15.
Yellow Zone - No Delivery Before 10am
| Aberdeen | AB10-16, AB21-25, AB32, AB39 |
| Angus | DD10 |
| Dumfriesshire, Kirkcudbrightshire, Wigtownshire | DG1-16 |
| Mid Devon, Exeter | EX16-23, EX31-39 |
| Falkirk | FK1-8, FK9-14 |
| Ayrshire | KA26 |
| Llandrindod Wells | LD1-8 |
| Denbighshire, Conwy, Gwynedd, Anglesey | LL15-49, LL51-78 |
| Perth and Kinross | PH8-9, PH12, PH15-16 |
| Cornwall | PL10-19, PL22-35 |
| Shropshire, Powys, Ceredigion | SY7-25 |
| Northumberland | TD1-15 |
Yellow Zone - No Delivery Before 12pm
| Aberdeenshire | AB39 |
| Angus | DD10 |
| Perth and Kinross | PH16 |
Yellow Zone - No Delivery After 12pm
| Dumfriesshire, Kirkcudbrightshire, Wigtownshire | DG1-9 |
| Falkirk | FK1 |
| Ayrshire | KA19 |
| Llandrindod Wells | LD1-8 |
| Denbighshire, Conwy, Gwynedd, Anglesey | LL15-49, LL51-78 |
| Perth and Kinross | PH8-9, PH12, PH15 |
| Shropshire, Powys, Ceredigion | SY23-25 |
| Northumberland | TD1-15 |